Careers
Welcome to our dynamic team, where innovation meets collaboration!
Let’s grow together
Welcome to Technology Pryme Integrated Solutions, Inc. (Techpryme) Career Opportunities!
At Techpryme, we believe in fostering a dynamic and inclusive work environment where passion, innovation, and collaboration thrive. As a leading BPO/Information Technology company, we are dedicated to attracting top talent to join our team and contribute to our ongoing success.
Why Choose a Career with Us?
Innovation at the Core:
Be part of a team that values creativity and embraces innovation. We encourage employees to think outside the box, explore new ideas, and contribute to the evolution of our industry.
Professional Growth:
At Techpryme, we invest in our employees’ professional development. Whether you’re just starting your career or are an experienced professional, we provide opportunities for continuous learning and skill enhancement.
Collaborative Culture:
Join a workplace where collaboration is not just encouraged but celebrated. We believe in the power of teamwork and understand that diverse perspectives lead to better solutions.
Work-Life Balance:
We understand the importance of maintaining a healthy work-life balance. Our flexible work arrangements and comprehensive benefits ensure that you can thrive both professionally and personally.
Global Impact:
Contribute to projects that have a meaningful impact on a global scale. We are committed to making a difference in the world, and your work at Techpryme will be an integral part of that mission.
Current Opportunities:
Explore our current job openings and discover the exciting career opportunities waiting for you. From entry-level positions to leadership roles, we have a variety of positions available for individuals with different skills and backgrounds.
BASIC QUALIFICATIONS:
- Bachelor’s degree in business administration, Marketing, or a related field.
- 2–4 years of experience in a sales or business development role, preferably within the BPO, or service industry.
- Proven ability to achieve and exceed sales targets.
- Strong understanding of BPO services and client acquisition strategies.
- Excellent communication, negotiation, and presentation skills.
- Proficient in MS Office and CRM software.
MAJOR RESPONSIBILITIES:
- Strong business acumen and creativity
- Excellent project management, problem solving and decision-making skills
- Has global and local network and exposure in multiple commercial industries
- Possess some degree of technical competency in Information Technology
- Experience in selling IT solutions (software) and services (consulting, contact center, support)
- Has practical experience in full sales process from qualifying leads to contract negotiation
- Excellent interpersonal and communication skills with demonstrated success in building relationships with clients
- Extensive experience in dealing with clients and conducting client presentations and negotiation
BASIC QUALIFICATIONS:
- Must have Bachelor’s/College Degree, or any related to IT
- At least 6 months working experience in IT, Helpdesk or related field
- Fresh Graduates are welcome to apply
Major Responsibilities:
- Provides courteous and timely response to support requests submitted to the service desk via telephone, email, or any other communication method by responding via telephone, email, remote connectivity tools
- Troubleshoots hardware and software problems by interviewing users to collect information and fully documents all requests for support in the tracking system, including the resolution of the problem.
- Ticket creation, monitoring, closing, and proper documentation and timely submission of the required reports
- Conducting outbound customer callbacks
- Coordinating with Level 2/3/4 support and vendor groups until issues are resolved
- Demonstrates ability to learn customer support processes and techniques
- Ability to solve problems
- Competency in Microsoft Operating Systems, Microsoft Office Applications, and desktop software
- Basic to intermediate knowledge in LAN, WAN, Computer/PC hardware, internet systems, tools and concepts
- Demonstrated knowledge of the OSI layer
- Competency in Microsoft Operating Systems, Microsoft Office Applications, and desktop software
BASIC QUALIFICATIONS:
- Must possess a bachelor’s /college degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
- At least 6 months working experience in IT, Helpdesk or related field
- CISCO certified
Major Responsibilities:
- Excellent project management, problem solving and decision-making skills.
- Possess some degree of technical competency in Information Technology.
- Excellent interpersonal and communication skills with demonstrated success in building relationships with clients.
- Daily monitoring of client’s Wide and Local Area network (Availability and link utilization)
- Daily monitoring of servers and network devices health status
- Daily monitoring of security systems (AV, Firewall logs and traffic)
- Identify and respond to faults via call and/or email on GADCs systems and networks, liaise with 3rd party providers, and handle escalation until resolution
- Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary.
BASIC QUALIFICATIONS:
- Must possess a bachelor’s /college degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
- At least 6 months working experience in IT, Helpdesk or related field
- Proficiency with HTML, CSS, JavaScript
- Experience with front-end frameworks/libraries
Major Responsibilities:
- Good technical skills in LAN and WAN troubleshooting
- Strong background in TCP/IP protocols
- Basic knowledge of common network protocols (BGP,OSPF, EIGRP)
- Good knowledge in SNMP
- Good Knowledge on different operating System (Window, Linus)
- Hands - on interface with different telecom provider, vendors, and personnel within the organization.
