TICKETING INBOX
Give tickets an express lane
Prioritize tickets, auto-assign tasks, and eliminate duplicated efforts with a unified agent workspace that ends shared inbox chaos. Always know who’s working on what for maximum efficiency.
UNIFIED AGENT WORKSPACE
The unified experience
Keep your agents focused on customers, not tools, with a single, AI-enhanced view that brings together customer history, ticketing, and teams. Everything they need is at their fingertips.
Toggle-free zone
A seamless agent workspace powered by AI unifies customer records, communications, and tickets, bringing ease and efficiency to your support team.
You’ll never have to ask, ‘Where’d I put that email?’ again.
UNIFIED CUSTOMER RECORD
Keep the backstory front-and-center
Provide proactive and personalized service with a complete 360-degree view of customer history. Agents can see what’s been done and what to do next, with access to key activities, past interactions, preferred channels, and downloads. It’s personalized support, simplified.
AI-POWERED RESPONSES
Get right to the point
Ensure consistent, accurate responses to common questions, with placeholders for quick personalization. Create a library of responses and let Freddy AI suggest the most relevant one in a flash, so you can spend more time helping customers.
More capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Streamlined Admin
Automate repetitive tasks so agents can stay focused on delighting more customers.
Self-service
Resolve customer queries 24/7 with personalized support from AI agents across channels.
Team Collaboration
Loop in teammates, start discussions, and ensure no tasks slip through the cracks.
Analytics & Insights
Visualize trends and share dashboards for better decision-making.
Helpdesk AI
Give agents an AI assistant to help them be more productive, so customers get faster service.
PLAYS WELL WITH OTHERS
Connect your business apps
Integrate with the tools your team relies on, all natively built into Freshdesk. Get started without extra costs or complexity.
Inspiring Journeys. Together
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