AI AGENTS
Auto-resolve issues with AI agents
Experience AI agents that go beyond suggestions. They take action, automating routine tasks like query resolution and record updates, delivering 24/7 resolutions without the wait or hand-holding.
ALL-IN-ONE CUSTOMER SUPPORT SOLUTION
Solve omnichannel customer service challenges with our intelligent AI agent.
Techpryme delivers instant, intelligent solutions by seamlessly
integrating AI and human agents.
Trusted by 73,000+ businesses worldwide
Omnichannel service. Smarter agents. Faster resolutions.
Techpryme streamlines your channels, cuts through the noise, and provides agents with an easy-to-use
platform for uninterrupted request resolution.
Don’t just keep up, lead the way.
AI COPILOT
Empower support teams with intelligent assistance
AI Copilot seamlessly integrates summaries, live translations, and reply suggestions, enabling agents to respond faster and with confidence. Get rich context and quick resolutions without tab switching or rewriting.
OMNICHANNEL INBOX
Meet your customers wherever they are
Empower agents with a smart inbox that centralizes every customer conversation across all channels. Stay on top of support issues, switch channels based on customer preferences, and respond faster without the hassle of multiple tabs or tools.
UNIFIED AGENT WORKSPACE
Empower agents with complete context
Equip your agents with the right context—customer details, past conversations, channel preferences, and third-party app insights—integrated into their workflow, so every customer interaction is personalized and on point.
The complete customer service platform
Everything you need to support customers and empower teams—all in one place.
Voice
Email Ticketing
Knowledge base & self-service
Analytics and insights
Voice
Make every phone call personal
Connect phone support with your digital channels. Get caller info instantly, route the call, and resolve issues in one smooth interaction.
Email Ticketing
Switch easily between tickets and conversations
Convert customer conversations into tickets your team can organize, prioritize, and collaborate across teams to resolve with ease, without losing context.
Knowledge base & self-service
Help customers help themselves
Create a branded help center where customers can find answers fast. Deflect common questions, reduce ticket volume, and deliver self-service through articles, FAQs, and community forums.
Analytics and insights
Turn data into better decisions
Monitor performance metrics, CSAT, and trends in real time. Spot what’s working, fix what’s not, and make smarter decisions with clear, actionable data.
A complete solution for customer service teams
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of capabilities enhanced with AI.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Unified agent workspace
See the full customer story with past interactions, apps, and context.
Self-service
Resolve customer queries 24/7 with personalized support from AI agents across channels.
Collaboration
Loop in teammates, start discussions, and ensure no tasks slip through the cracks.
Analytics & Insights
Visualize trends and share dashboards for better decision-making.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Omnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Freddy AI Agent
Resolve queries at scale with speed and accuracy to take action and resolve tickets end-to-end.
PLAYS WELL WITH OTHERS
Connect your business apps
Integrate with the tools your team relies on, all natively built into Freshdesk. Get started without extra costs or complexity.
FAQs
Find answers to common questions about AI Omni, the AI-powered, omnichannel customer service software.
AI Omni, is your easy-to-use, AI-powered support solution. Unify customer engagement across all channels on a single platform, solve issues quickly, boost agent productivity, and gain proactive insights for managers and leaders.
AI Omni, delivers seamless customer support experiences across web, portal, SMS, social media, and email. Customers can interact with live agents or Freddy AI Agents, with all conversations unified in a single thread for consistent, personalized, and accurate support.
Agents become hyper-efficient with AI Omni’s unified workspace that brings all customer interactions into a single view. This means agents spend less time searching for information across disjointed tools and more time resolving customer queries. AI Omni is also intuitive and easy to use, helping agents ramp up quicker with minimal training. Freddy AI Copilot enhances agent performance with real-time coaching, enabling faster resolutions and superior customer support at scale.
While the AI Omni name and branding are new, they build on a strong foundation of our existing powerful Freshdesk and Freshchat capabilities.
AI Omni is a conversations-first, AI-powered customer support solution. It brings everything companies need to quickly solve customer issues, supercharge agent productivity, and provide proactive insights to managers and leaders in one place.
With AI Omni, support teams can deliver exceptional customer service. The modern, easy-to-use interface and AI-powered coaching enable agents to resolve customer issues faster, boosting team productivity. With 360-degree customer view, advanced ticketing, automated routing, and support for 40+ languages, teams can provide consistent, global support. This means improved support metrics like higher interactions per hour, lower average handle time (AHT), and higher first contact resolution (FCR).
AI Omni empowers managers with AI-powered insights and customized dashboards to effortlessly spot trends, assess performance, and make quicker, smarter business decisions. Managers and leaders can continually analyze performance data, surface key issues that need attention, and take the next best actions based on Freddy’s suggestions.
Yes, AI Omni is highly customizable and is being used by businesses of all sizes. Users can tailor workflows, build and deploy AI-powered chatbots, and integrate with more than 1,000 apps to suit specific business requirements, ensuring a comprehensive omnichannel support strategy.
Yes, AI Omni is custom-built for growing businesses. It is quick to deploy, easy to use, and simple to manage without technical expertise. With features like advanced ticketing, automation, Freddy AI Copilot, and Freddy AI Insights, small businesses can deliver efficient customer support while keeping costs manageable. Plus, you can start with the features you need today and expand as your business grows.
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