These AI agents automate the entire process: collecting details, processing requests, and resolving issues end-to-end—no human input required. Available 24/7 across all channels, they escalate only when necessary, providing full context every time.
Launch fast and scale effortlessly with OOTB skills and ready-made workflows. Maintain seamless support across every channel and hit the ground running.
Take control with the AI Agent Studio—your launchpad for deploying a ready-to-go workforce of AI agents. With prebuilt skills for platforms like Shopify and Stripe, your agents can handle everything from tracking orders to processing returns.
Connect Freddy AI agents to your backend systems and watch them take real-time actions. They do more than answer questions—they automatically process refunds, update orders, verify details, and resolve everyday issues.
Empower your human agents with Freddy AI agents that know exactly when and how to escalate. They transfer conversations with full context, allowing agents to jump in without backtracking and ensuring customers never have to repeat themselves.
Experience seamless customer service with AI agents that handle conversations consistently across every channel—email, webchat, WhatsApp, social media, and more. Always on, always responsive, with no repetition or dropped context.
Email AI agents provide an end-to-end solution for email queries: they read every incoming ticket, understand the request, respond with the right solution, and auto-resolve the ticket when it helps. No triage, no manual replies, just faster outcomes at scale for your teams.
Unlike traditional chatbots, Freddy AI Agent can handle more than half of your support volume while providing human-quality assistance.
AI agents deliver fast, contextual answers using your knowledge base and connected sources and systems.
Conversation AI agents fetch details, update records, process refunds, and more information across your tools to get things done.
AI agents can communicate in 60+ languages and adapt to brand tone and style while engaging with customers.
Monitor Freddy AI Agent conversations, enhance Freddy’s responses with suggestions, and analyze detailed
reports to identify trends, spot drop-off points, and understand conversation patterns for ongoing improvement.
Conversational AI agents can act on customer queries with ready-to-deploy skills, from resolving orders to updating customer details
A customer can simply ask, “Where’s my order?” The AI agent understands, retrieves the live shipping status from backend systems, and responds instantly—no handoff needed.
When visitors express interest (e.g. “Can I get a demo?”), the AI agent identifies the lead intent, gathers details, and creates a lead in your CRM—all in natural flow.
Customers can ask, “Can you send me my invoice?” The AI agent fetches the correct invoice through API integrations and delivers it in the message.
If a customer asks, “Do you have this in size M?” or “Is this model available in blue?”, the AI agent queries product catalogs in real time and responds with accurate details.
Help customers fix issues like login errors or blocked accounts using AI-guided steps sourced from your knowledge base.
During conversations, the AI agent can capture new details (address updates, issue clarifications) and update existing tickets or create linked follow-ups as needed.
If a customer shows interest, the AI agent can prompt a one-click newsletter opt-in and update marketing systems.
When asked to update an address, contact info, or preferences, the AI agent authenticates the user and securely completes the update—all within the chat.
For service businesses, customers can say, “I need to reschedule my appointment.” The AI agent checks availability, adjusts the booking, and sends confirmation—end-to-end, in conversation.
Empower your customers and teams with AI for faster, accurate support
Average conversational resolution time
Reduction in response times
Increased agent productivity
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