AI WRITING ASSISTANCE
Write with AI-powered precision
Create clear, on-brand replies in an instant using ticket details and conversations. Agents never have to start from scratch and can easily fine-tune the response to match the desired tone.
FREDDY AI COPILOT
Unlock smarter conversations with your personal AI assistant.
Freddy AI Copilot equips your team with the tools they need to excel in customer support. From real-time summaries to intelligent reply suggestions, agents can stay in the flow, respond more quickly, and deliver consistently excellent service across all channels.
AI assistance that boosts agent productivity
AI copilot provides context, content, and conversational cues so every human agent can respond with clarity and speed, boosting productivity and CSAT.
AI TRANSLATION ASSISTANCE
Translate conversations in real time
Empower every agent to be multilingual with translation assistance and break down language barriers to serve your global customer base. Speak to customers anywhere in their voice with live translation across 60+ languages.
SUMMARIZATION AI ASSISTANCE
Summarize long threads in seconds
Ensure seamless and efficient support with smart, contextual summaries that allow agents to quickly catch up on conversations. This enables them to respond with confidence and minimize delays during escalations and hand-offs.
RESOLUTION AI ASSISTANCE
Resolve faster with AI by your side
Drive faster resolutions with real-time assistance for your agents. From surfacing relevant knowledge base articles to suggesting responses and next steps, this reduces manual effort and improves overall response quality.
SENTIMENT AI ASSISTANCE
Prioritize based on customer sentiment
Sentiment intelligence detects frustration, urgency, or confusion in real time and tags queries as positive, neutral, or negative so agents can respond with empathy and avoid escalations.
Unleash the full potential of every agent with AI Copilot
Empower your agents with their smartest ally, Freddy AI Copilot. Learn how top-performing teams are using AI to stay ahead and drive real business outcomes.
67%
Improved response quality
60%
Improved agent productivity
56%
Time saved with summarization assistance
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